SHIPPING & RETURNS
At this time, we only ship to the continental United States (lower 48 states).
We try to process your order immediately and normally ships within 24 hours (this excludes weekends or national holidays). We strive to ship all of our products within one business day, please allow for 1 additional business day for your wheel and tire order to leave our facility.
Wheel and tire orders take time to carefully mount and pack. We never want to compromise the safety and quality of your wheels and tires, so we put love and care into packing each order. Please account for this if your order is time-sensitive.
Out Of Stock Items
If you order an item that we have run out of stock of the same day - you will be notified via email immediately. If any delay is inconvenient, please let us and we will work to make it right.
We NEVER charge extra fees on shipping costs. We know how hard you work for your money, and will never charge you more than the actual costs of shipping any given item to your door. Our standard shipping method is Fedex Ground. Note that some orders may ship by UPS or United States Postal Service Priority Mail.
Understanding Shipping Days
Shipping days as calculated by Fedex, UPS or the USPS are business days. Shipping days do not include the day that the package was shipped. If an order is placed on Monday after 2:00pm CST, it will be shipped on Tuesday morning. Overnight shipping means that the package will be delivered on Wednesday. 2nd day Air means that the package will be delivered on Thursday and so forth. Note that a Monday order with overnight shipping does not mean you will receive the order on Tuesday. Likewise, a Thursday order with overnight shipping will ship on Friday and arrive on Monday. Weekends and holidays do not count as a shipping day. If you absolutely need an order the next day, please call us to see if we can arrange shipment on the same day.
United States (Hawaii & Alaska)
We do not ship to Hawaii & Alaska at this time.
We do not ship internationally.
RETURN & EXCHANGE POLICY
Creative Cartz offers a 100% satisfaction guarantee. If for any reason you are not completely happy with any product you order from us, you can return it within 30 days of receiving the order for a full no-hassles refund (minus shipping costs incurred from sending the item to you). Additionally, you will need to pay return shipping unless otherwise verified by customer service.
General return policy requirements:
The product must be in new and original condition.
Must begin the return process within 30 days of receiving the product.
The item must be returned including all the original packaging and accessories.
Customer is responsible for the return shipping costs.
Returns will not be accepted after 30 days.
Returning a product may incur up to a 20% restocking charge.